A recent chat with a potential customer reveals a core business need that we at AccessDirect often hear. The words of this small business owner help tell the story of how an Auto Attendant saves time for both the customer and your staff the time and energy to exchange frequently requested information. The customer gets the information they need, faster, and your staff can focus on delivering primary services to your customers versus reciting a script over and over.
01:50:33 PM [Rhonda] our business needs an automated attendant. We would like to have a system that answers repeated question that tie us up on the phones all day. We would like to be doing other things at our business other than answering phones..Can you help?
01:50:41 PM [Richard] Hello, my name is Richard.
01:50:55 PM [Richard] That certainly sounds like a situation we can help you with Rhonda.
01:51:18 PM [Richard] This would be basic information, like address and the like, correct?
01:53:28 PM [Rhonda] I work for a animal shelter so we would need to be able to tell people about our business hours, where we are located, spay neuter programs, animal control numbers to call, and more.
01:54:35 PM [Richard] Ok, sure. We have a humane society client that has a system with us for a similar purpose.
01:55:07 PM [Richard] Would you just want the system to give this information, or would you also want for it to transfer calls to different numbers based on the user’s selection?
01:58:40 PM [Rhonda] we would like to have certain calls transfered to certain peoples work stations if possible. What we want the most is to have frequently asked questions answered with out us talking on the phone. We have other things that we would like to do other than repeat ourselves 100 times a day.
01:59:20 PM [Richard] I can certainly see how that would be frustrating! We have other clients that use our service for just that reason.
AccessDirect will spend the time with a prospective customer to design an auto attendant, write the script and have it professionally recorded….all free of charge. We specialize in helping small businesses sound bigger and more professional and our sales and customer service team will spend the quality time necessary to help a small business owner achieve their phone answering goals.
See how an auto attendant can benefit your business!